It Could Be Back To The Dark Ages For Me

This morning I went over to SFR to have them transfer my Neufbox   (internet, fixed line, and television) to our new house because we will be moving soon. I knew that this would be somewhat of a difficult feat, but little did I know how hard it was really going to be.

My morning actually started off pretty good. I first went to the bank to let them know about the move and my super, great bank said “OK, no problem. We can change your address for you immediately”. You know what? They did just that and I walked out of there just 5 minutes after I arrived. The day was starting off super duper.

Next stop, SFR. This is where my day started to come to a screeching halt. First off, I couldn’t get into the store. Their sliding glass door only works when you leave, but won’t let you enter. That’s a brilliant way to get customers. Some lady on the inside had to come and rescue me. Thank you whoever you are, I hope your time at SFR was worth it.

Once I made it inside the secret fortress, I had to wait awhile before speaking to a customer service representative since there were a few people in front of me. It was hard to tell what number I actually was because the French don’t really know how to queue up. So I just stood around and pretty much guessed when it was my turn.

Finally, I was called over to be waited on. The guy behind the counter asked what I wanted and I said that it was super simple. I was moving soon and wanted to transfer my Neufbox to my new house and I even had the phone number so he could look it up. He wrote my info down and made the call to the main customer service to find out what to do. I couldn’t believe how many buttons he had to push because he just kept going through that stupid voice menu you always get when calling and then once he finally made it to a real, live, human voice he had to answer a bazillion questions. Finally he gets off the phone and says, “You have to call this number from your fixed line at home and then push the #1 and then push the #1 again and tell them what you want.” REALLY? ARE YOU SERIOUS??! All that time with pushing buttons and having a stupid conversation and that’s what you came up with! Good grief. What a waste of time.

So, back home I went to go call these goof offs from my fixed line. I finally get a hold of someone and she asked me for my current address, I gave it to her. Then she wanted me to verify my name and fixed line number, I did that. Then she wanted to know when I was moving, I told her. Then she asked for my new address, I gave that to her.

She told me to hang on the line for a minute. Then she came back and asked if I had the old owner’s name, I gave that to her. Then she asked if they had an SFR account or line to the house. Now, how the heck am I suppose to know that? Was she trying to tell me that was the one vital piece of missing information I should have had when we all got together to sign the final agreement for purchasing the house? Cuz we all sat around while the notaries practically told everyone’s life stories and the SFR thing never came up.

Was this lady at SFR for real? I told her I didn’t know and that the house had been empty for a long time. Most likely since way before SFR even existed so to just please put it down as a transfer to a new home and call it a day.

She put me on hold again. Then she came back and said that the street on which my new house sat didn’t exist. What was going on with the world today!!?? Were the planets aligned all funny or was there some meteor shower raining down stupidity? I told her that I had been to the house, that it did exist and that there is a sign on the street with the name of the street on it and that I had already received my EDF and water bill with the name of the street I had given her. Those two entities didn’t seem to have a problem.

She said there was nothing she could do because they couldn’t transfer a line to a home that was on a street that didn’t exist. I asked her what the heck was I suppose to do.  It shows up on Google maps?! She told me to call back in 48 hours with the name of a street that DID exist and then she could help me. (Just kidding she didn’t say that). She might as well though, because she just hung up and wouldn’t help me anymore.

Now I have no idea what I am suppose to do. I am faced with going back to the dark ages of no television, no internet and no fixed line. My only hope is to go to the agency that sold me the house and see if they can help me out. They’re the ones who got my EDF and water all set up for me so I am hoping this will work, too. I need some real divine intervention here. I hope this all gets sorted out soon or the person you see walking around the streets ranting and raving will be me.

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About backyardprovence

I was finally able to realized my dream of living in France when I moved here in 2010. I love to read,I love history and road trips. I want to be doing anything outside in the fresh air. I want to have an entire room devoted to a personal library.

Posted on August 24, 2011, in French Daily and tagged , , , , . Bookmark the permalink. 6 Comments.

  1. Our biggest issue after EDF was trying to get internet service for our house. I know you don’t want to buy a new box but an option would be to go to Orange and see if they are able to provide service to a house on a street which doesn’t exist. Good luck!

  2. …why I never want to move again!

    • Right?? This is crazy! I am super worried that I will be with out internet for a while (not just for the fun aspect, either). I do a lot of work from home both in the morning before going into the office and in the evening when I get home from the office. Not to mention working on weekends. I see some tough time ahead!

  3. 🙂 Gotta love the French rationale! I’d go back to the SFR office with a copy of your EDF bill with the new address. Tell them that you really like SFR and really don’t want to change to another company but if they can’t figure out your address, you won’t have any choice. And you’d really hate to do that because SFR has always given such good customer service (try not to grimace as you say this– but they really are better, at least in Paris, than any of the others). If you can get the guy or gal in the store to take on your problem, they’ll work hard to find an answer for you. Good luck!

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