Well guess what happened today? SFR called me back to talk about transferring my “Neufbox” to my new house. They decided to give it a whirl again to see if they could make it work for me. I happen to be one of their best customers:)
We started out with the same old questions: What is your current address, what is the name on the account, when are you moving, do you want to keep the same service?? Yada, Yada, Yada.
I breezed right through those ones cuz now, I’m a pro.
Then we got to the really hard question (well for SFR not for me): What is your new address? I told them the same one I gave them the other day, but this time with at twist. I told the lady that we were the only house on this street and that maybe if I gave her the name of the street that “T’s” into us, it would help her find it.
I ran outside and down the street looking for the street sign (since I don’t know that street name by heart). Then she looked up that street in her nifty computer and wouldn’t you know it, she was able to locate it! Yes! Maybe we were getting somewhere.
Then she asked me what the old owner’s name was. I answered that question the day before so I figured I would get a 100% on it today. I gave that to her and she said that she didn’t have that name down, she had another one.
Then there was just silence on her end. I heard crickets people. Was I suppose to guess what name she had or was she just gonna help me out with this one? Finally she gave me the name and lucky for me I recognized it as the name of the sister of the old owner. The reason I happened to know that is because the brother and sister were the ones who actually sold the house to us for their dad. That was super lucky on my part or else I would have had no idea and would have gone right back to zero. No thanks.
I let her know that the name she gave me was the sister of the old owner and now, I was in like Flynn. She said that I was all set and they could transfer my Neufbox. Score!
I was super thrilled about this, but completely confused by how we ever arrived at where we did. Cuz it makes total sense that my house, on the street that it’s actually on, doesn’t exist for SFR cuz they have the house on the street that “T’s” into our street and the name on their account isn’t the old owner’s it’s his sister’s. Don’t you think that makes total sense?!
So off I went happy for the day, well, except for the fact that I have to wait two whole weeks before the transfer is done. That means no internet and no television for two weeks! What the heck are we gonna do with ourselves??
Oh wait, I know….. finish the house remodel:)
This morning I went over to SFR to have them transfer my Neufbox (internet, fixed line, and television) to our new house because we will be moving soon. I knew that this would be somewhat of a difficult feat, but little did I know how hard it was really going to be.
My morning actually started off pretty good. I first went to the bank to let them know about the move and my super, great bank said “OK, no problem. We can change your address for you immediately”. You know what? They did just that and I walked out of there just 5 minutes after I arrived. The day was starting off super duper.
Next stop, SFR. This is where my day started to come to a screeching halt. First off, I couldn’t get into the store. Their sliding glass door only works when you leave, but won’t let you enter. That’s a brilliant way to get customers. Some lady on the inside had to come and rescue me. Thank you whoever you are, I hope your time at SFR was worth it.
Once I made it inside the secret fortress, I had to wait awhile before speaking to a customer service representative since there were a few people in front of me. It was hard to tell what number I actually was because the French don’t really know how to queue up. So I just stood around and pretty much guessed when it was my turn.
Finally, I was called over to be waited on. The guy behind the counter asked what I wanted and I said that it was super simple. I was moving soon and wanted to transfer my Neufbox to my new house and I even had the phone number so he could look it up. He wrote my info down and made the call to the main customer service to find out what to do. I couldn’t believe how many buttons he had to push because he just kept going through that stupid voice menu you always get when calling and then once he finally made it to a real, live, human voice he had to answer a bazillion questions. Finally he gets off the phone and says, “You have to call this number from your fixed line at home and then push the #1 and then push the #1 again and tell them what you want.” REALLY? ARE YOU SERIOUS??! All that time with pushing buttons and having a stupid conversation and that’s what you came up with! Good grief. What a waste of time.
So, back home I went to go call these goof offs from my fixed line. I finally get a hold of someone and she asked me for my current address, I gave it to her. Then she wanted me to verify my name and fixed line number, I did that. Then she wanted to know when I was moving, I told her. Then she asked for my new address, I gave that to her.
She told me to hang on the line for a minute. Then she came back and asked if I had the old owner’s name, I gave that to her. Then she asked if they had an SFR account or line to the house. Now, how the heck am I suppose to know that? Was she trying to tell me that was the one vital piece of missing information I should have had when we all got together to sign the final agreement for purchasing the house? Cuz we all sat around while the notaries practically told everyone’s life stories and the SFR thing never came up.
Was this lady at SFR for real? I told her I didn’t know and that the house had been empty for a long time. Most likely since way before SFR even existed so to just please put it down as a transfer to a new home and call it a day.
She put me on hold again. Then she came back and said that the street on which my new house sat didn’t exist. What was going on with the world today!!?? Were the planets aligned all funny or was there some meteor shower raining down stupidity? I told her that I had been to the house, that it did exist and that there is a sign on the street with the name of the street on it and that I had already received my EDF and water bill with the name of the street I had given her. Those two entities didn’t seem to have a problem.
She said there was nothing she could do because they couldn’t transfer a line to a home that was on a street that didn’t exist. I asked her what the heck was I suppose to do. It shows up on Google maps?! She told me to call back in 48 hours with the name of a street that DID exist and then she could help me. (Just kidding she didn’t say that). She might as well though, because she just hung up and wouldn’t help me anymore.
Now I have no idea what I am suppose to do. I am faced with going back to the dark ages of no television, no internet and no fixed line. My only hope is to go to the agency that sold me the house and see if they can help me out. They’re the ones who got my EDF and water all set up for me so I am hoping this will work, too. I need some real divine intervention here. I hope this all gets sorted out soon or the person you see walking around the streets ranting and raving will be me.